Refund Policy

The free plan does not expire and does not ask for a card. It is the recommended way to check whether Nayra fits how you work before paying anything.

You can cancel your subscription whenever you want from the billing portal, without giving reasons and without penalty.

When you cancel you keep access to your plan until the end of the period you already paid for. After that the account moves to the free plan and its limits apply again, including gallery expiry.

If you cancel within 14 days of your first payment, we refund the full amount. Write to us at soporte@nayraphoto.com from your account's email address and we'll process it.

After that period we do not refund periods already started, but you can cancel so that it does not renew.

On annual subscriptions, if you write to us within the first 30 days we refund the unused pro-rata portion.

If you spot a charge that shouldn't be there, tell us and we refund it without argument.

If the service suffers a prolonged outage that stops you working, write to us: we assess case by case and compensate with credit or with a refund of the affected period.

Write to soporte@nayraphoto.com from the email address associated with your account, stating which charge you want reviewed. We reply within a maximum of 5 business days and, where a refund applies, the money goes back to the same payment method; Stripe usually takes 5 to 10 business days to reflect it.